SHIPPING. ORDERS ARE USUALLY SHIPPED THE FOLLOWING WORKING DAY, AFTER HAVING RECEIVED AN E-MAIL CONFIRMATION OF YOUR ORDER.

NOTE THAT ORDERS ARE NOT SHIPPED OR DELIVERED ON WEEKENDS OR PUBLIC HOLIDAYS. ONCE YOUR ORDER HAS BEEN DISPATCHED, YOU WILL RECEIVE AN E-MAIL WITH A TRACKING NUMBER. 

 

BELGIUM: 1 – 4 WORKING DAYS

EUROPE: 2 – 6 WORKING DAYS

INTERNATIONAL: 5 – 10 WORKING DAYS. 

 

PLEASE BE AWARE THAT DELIVERY TIMES MAY VARY DUE TO CIRCUMSTANCES BEYOND OUR CONTROL.

WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, DAMAGED OR DELAYED PACKAGES ONCE THEY HAVE BEEN HANDED OVER TO A THIRD-PARTY DELIVERY SERVICE.

WE VERIFY YOUR ORDERS ARE CAREFULLY PACKED TO MINIMIZE POSSIBLE DAMAGE.

 

EXCHANGES. IF YOU WISH TO EXCHANGE YOUR PURCHASE FOR ADIFFERENT SIZE, COLOUR OR PRODUCT, RETURN THE PURCHASED PRODUCT AND PLACE A NEW ORDER ON OUR WEBSITE. THE SHIPPING CHARGES OF THE NEW EXCHANGED PURCHASE WILL BE FREE OF CHARGE. HOWEVER, RETURN SHIPPING COSTS AND OTHER EXPENSES ARE THE RESPONSIBILITY OF THE CUSTOMER.

 

RETURNS. ITEM(S) CAN BE RETURNED WITHIN 14 DAYS AFTER THE DELIVERY DATE. THE ITEM(S) YOU HAVE CHOSEN CAN BE REFUNDED OR EXCHANGED. ALL ITEMS RETURNED OR EXCHANGED MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT (UN-USED, UN-WASHED, UN-DAMAGED OR DIRTY). WE RESERVE THE RIGHT TO REFUSE ANY ITEMS THAT ARE RETURNED IN A NON-SELLABLE CONDITION, IN THIS CASE THE ITEM WILL NOT BE REFUNDED AND WILL BE SENT BACK TO YOU. SHIPPING COSTS OF THE PURCHASE ARE NON-REFUNDABLE. RETURN SHIPPING COSTS AND OTHER EXPENSES ARE THE RESPONSIBILITY OF THE CUSTOMER.

 

ALL ITEMS MUST BE RETURNED DIRECTLY TO THE FOLLOWING ADDRESS:  

KLONE, 

CHAUSSEE D'ALSEMBERG 104,

1060 SAINT-GILLES, BELGIUM

 

PLEASE NOTE THAT RETURNS ARE THE RESPONSIBILITY OF THE CUSTOMER AND ARE AT THE CUSTOMER’S RISK UNTIL ARRIVAL AT KLONE’S OFFICES.

 

REFUNDS. ONCE THE RETURNED ITEM IS RECEIVED, INSPECTED AND ACCEPTED, YOU WILL RECEIVE E-MAIL NOTIFYING YOUR RETURNED PRODUCT. THE REFUND WILL BE PROCESSED ONCE YOUR RETURN ITEM HAS BEEN APPROVED. THE REFUND WILL AUTOMATICALLY BE APPLIED TO THE ORIGINAL PAYMENT METHOD USED, WITHIN 30 DAYS. SHIPPING COSTS ARE NON-REFUNDABLE.